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STORE POLICY

Terms and Conditions

Last Updated: 10/25/2024

Welcome to Zack’s Ceramic Creations (the "Site"). These Terms and Conditions govern your use of our Site and the purchase of products through it. By accessing or using our Site, you agree to comply with and be bound by these Terms. If you do not agree with these Terms, please do not use the Site.

1. Acceptance of Terms

By accessing and using our Site, you confirm that you are at least 18 years old or have the consent of a parent or guardian. If you are using the Site on behalf of a company or organization, you represent that you have the authority to bind that entity to these Terms.

2. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on the Site. Your continued use of the Site after any changes constitutes your acceptance of the new Terms.

3. Products and Pricing

  • All product descriptions and prices are subject to change without notice.

  • We strive to display accurate product information, but we do not guarantee that the descriptions, colors, or other content on the Site are accurate, complete, or error-free.

  • All prices are listed in US dollars and are exclusive of any applicable taxes.

4. Orders

  • By placing an order, you are making an offer to purchase a product. We reserve the right to accept or decline your order for any reason.

  • Upon acceptance of your order, we will send you a confirmation email with your order details.

  • We may limit or cancel quantities purchased per person or order.

5. Payment

  • We accept various payment methods as indicated on the Site. By providing your payment information, you authorize us to charge the applicable fees to your selected payment method.

6. Shipping and Delivery

  • We aim to process and ship your order promptly. Estimated delivery times are provided at checkout but are not guaranteed.

  • Title and risk of loss for the products pass to you upon delivery.

7. Returns and Refunds

  • We accept returns before the product is shipped.

  • This return policy only covers pieces that are broken upon/during delivery or pieces that have any flaws that were not listed in the products description. To get your refund in the form of store credit, please contact our customer service at 503-929-4097 or ZacksCeramicCreations@gmail.com within 3 days of delivery

  • To initiate a return, please contact our customer service at 503-929-4097 or ZacksCeramicCreations@gmail.com 

  • Refunds will be in the form of store credit within 30 days after we receive the returned item.

8. Limitation of Liability

To the fullest extent permitted by law, ZacksCeramicCreations shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of the Site or the purchase of products.

9. Governing Law

These Terms shall be governed by and construed in accordance with the laws of United States/Oregon, without regard to its conflict of law principles.

10. Contact Information

If you have any questions or concerns about these Terms, please contact us at:

Zack’s Ceramic Creations
ZacksCeramicCreations@gmail.com
5039294097
17101 Chapin Way, Lake Oswego, OR 97034

Privacy Policy for Zack’s Ceramic Creations

Effective Date: 10/25/2024

1. Introduction

At Zack’s Ceramic Creations ("we," "our," or "us"), we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you visit our website www.zacksceramiccreations.com (the "Site") and make a purchase from our online store.

2. Information We Collect

We may collect and process the following types of personal information about you:

  • Contact Information: Name, email address, phone number, and shipping address.

  • Payment Information: Credit/debit card details and billing address (processed securely by our payment processor).

  • Account Information: Username and password when you create an account.

  • Order Information: Details of products purchased, purchase date, and order history.

  • Technical Data: IP address, browser type, time zone, and other usage data.

3. How We Use Your Information

We may use your information for the following purposes:

  • To process and fulfill your orders.

  • To communicate with you about your order, account, or inquiries.

  • To provide customer support.

  • To personalize your shopping experience.

  • To send marketing communications (if you have opted in).

  • To improve our Site and services.

4. Legal Basis for Processing Personal Information

We rely on the following legal bases to process your personal information under the GDPR:

  • Performance of a Contract: Processing your data is necessary for the performance of a contract with you.

  • Consent: You have given us consent to process your personal information for specific purposes.

  • Legal Obligations: We must comply with legal obligations.

5. Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes for which we collected it and to comply with legal obligations.

6. Sharing Your Information

We do not sell your personal information to third parties. We may share your information with:

  • Service Providers: Third-party vendors who assist us in operating our Site, processing payments, and delivering orders.

  • Legal Authorities: If required by law or in response to legal requests.

7. Your Rights Under GDPR

You have the following rights concerning your personal information:

  • The right to access your personal information.

  • The right to rectification of inaccurate information.

  • The right to erasure ("right to be forgotten").

  • The right to restrict processing.

  • The right to data portability.

  • The right to object to processing.

To exercise these rights, please contact us at ZacksCeramicCreations@gmail.com.

8. International Transfers

Your information, including personal data, may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those in your jurisdiction.

9. Children’s Privacy

Our Site is not intended for children under the age of 18. We do not knowingly collect personal information from children under 18. If you believe we have collected personal information from a child under 18, please contact us immediately at ZacksCeramicCreations@gmail.com, and we will take steps to delete such information.

10. Cookies

We use cookies and similar tracking technologies to enhance your experience on our Site. Cookies are small text files stored on your device. You can control the use of cookies at the individual browser level. If you do not accept cookies, you may not be able to use certain features of our Site. For more details, please refer to our [Cookie Policy](insert link to Cookie Policy if applicable).

11. Additional State-Specific Information

If you are a resident of certain states, you may have additional rights:

  • California Residents: Under the California Consumer Privacy Act (CCPA), you have the right to know what personal information we collect about you, the right to delete your information, and the right to opt-out of the sale of your personal information. To exercise these rights, please contact us. ZacksCeramicCreations@gmail.com

  • Other States: Please check your state laws regarding data privacy and your rights as a consumer.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes.

13. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Zack’s Ceramic Creations
ZacksCeramicCreations@gmail.com
17101 Chapin Way, Lake Oswego, OR 97034

Cookies Policy

Effective Date: 10/25/2024

This Cookies Policy explains how Zack’s Ceramic Creations ("we", "us", or "our") uses cookies and similar technologies on our ecommerce website www.zacksceramiccreations.com (the "Site"). By using our Site, you consent to the use of cookies in accordance with this policy.

What Are Cookies?

Cookies are small text files that are stored on your device (computer, smartphone, tablet) when you visit a website. They help the website recognize your device and store some information about your preferences or past actions.

Types of Cookies We Use

  1. Essential Cookies: These cookies are necessary for the operation of our Site. They enable you to navigate the Site and use its features, such as accessing secure areas.

  2. Performance Cookies: These cookies collect information about how visitors use our Site, such as which pages are visited most often and if they receive error messages. This information helps us improve the performance of our Site.

  3. Functionality Cookies: These cookies allow our Site to remember your preferences (such as your username, language, or region) and provide enhanced features. They may also be used to provide services you have requested.

  4. Targeting/Advertising Cookies: These cookies are used to deliver advertisements that are relevant to you and your interests. They may also limit the number of times you see an advertisement and help measure the effectiveness of advertising campaigns.

Third-Party Cookies

In addition to our own cookies, we may also use various third-party cookies to report usage statistics of the Site and deliver advertisements on and off the Site. These third parties may use cookies to collect information about your online activities over time and across different websites.

5. Managing Cookies

You can manage your cookie preferences through your browser settings. Most browsers allow you to:

  • View the cookies that are stored on your device.

  • Delete cookies.

  • Block cookies from being set on your device.

  • Receive a warning before a cookie is stored.

For more information about how to manage cookies, visit the help section of your browser.

Changes to This Cookies Policy

We may update this Cookies Policy from time to time. We will notify you of any changes by posting the new Cookies Policy on this page. You are advised to review this Cookies Policy periodically for any changes. Changes to this Cookies Policy are effective when they are posted on this page.

Contact Us

If you have any questions about our use of cookies or other technologies, please contact us at:

Zack’s Ceramic Creations
ZacksCeramicCreations@gmail.com
5039294097
17101 Chapin Way, Lake Oswego, OR 97034

Payment Methods

- Credit / Debit Cards
- Apple/Google Pay

- Offline Payments

Payment Methods
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